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Our
Online Manual is classified by subjects. Click on the
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answer.
How do
I log Into the System
About
the Home Page
View Items on Cart
Laundry
List (items purchased on a regular basis)
Using
the Search Center
How do I log into the system
When the User Name and Password boxes
appear, enter your user name and password and click Go. Press
Tab to move between the boxes. The home page appears.
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Home
Page
The Home page is the first page that appears when logging
on to Patria's Ordering System. The Home button is part of the
Navigation bar at the top of the screen. This button takes you
directly to the Home page. For example, if you are searching
for an item and you need to return to the Home page immediately,
click Home.
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Using
the Order Center
In the Order Center you can browse a catalog, use quick
order, view a shopping list, set up a favorites list and much
more. There are a variety of ways to search.
The Browse Catalog feature
displays a list of product categories from which you can choose
the items you want to place on the order.
The View Cart button
allows you to enter the number of the item, rather than browse
a catalog, so you can quickly place it on order.
The Laundry List feature is a laundry
list of items that you purchase on a regular basis.
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Browsing
the catalog
The Browse Catalog feature displays a list of product
categories from which you can choose the items you want
to place on the order. This is an efficient tool when you
don't know the stock number of the item you want to order,
or when you simply want to see a list of the items that
are available. You can search by stock number, keywords,
manufacturer, and product category. Click Browse Catalog
to access the catalog. |
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Searching by Item Information
When you enter item search information, you can enter
more than one-search criteria to limit the items. For example,
you can enter an item stock number, and also choose an item
manufacturer. In this case, the web page would limit the items
that appear using the stock number and manufacturer you specified.
You can use any of the following methods
to search for an item:
Search by Stock Number:
You can use this box to search by the item’s stock or catalog
number. To do so, use the drop down arrow to select whether
you are going to enter a number that is contained in the
item number, starts the item number, or ends the item number.
Then enter the item number in the Search by Stock Number
box.
Search by
Keywords: You can use this box to search by a description
of the item. For example, if you want to order black pens,
type pen. You can also abbreviate, typing
bin for binder, for instance.
Search by
Manufacturer: You can use this box to search for
the item by manufacturer’s prefix. To do so, enter the item’s
manufacturer’s prefix, MMM or SEL, for example, in the Search
by Manufacturer box. If you can’t recall the item’s manufacturer,
click the down arrow and click the manufacturer from the
displayed list.
After you finish entering
your item information, click Search.
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Searching by Product Category
In addition to entering search information, you can retrieve
the item you want to order using product categories. Product
categories contain lists that let you view the items you want
to place on the order.
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To search
by product category, locate the product category list on
the Search Category web page. Under the heading Search Catalog
by Product Categories, a list of item categories is shown,
Art, Binders, and Calendars, for example. Click the category
that contains the item you want to purchase. For example,
if you want to purchase file folders, click Files &
Supplies. |
A list containing the item category
you specified appears. Click the next category on the list by
which you want to further limit your search. For example, to
view a list of file folders, click File Folders.
The search narrows using
the category you specified. Click the next category on the list
by which you want to further limit your search. For example,
to view colored top tab file folders, click Colored Top Tab
File Folders.
Under each item, the
Buy Now, Add to Favorites and Add to Cart buttons appear. These
buttons provide several options.
• Buy Now:
This button lets you purchase an item immediately. You can
use this button when you have placed the last item on the
order, or if you only want to buy one item. After you click
this button, the Check Out page opens so you can quickly
complete the sale.
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• Add
to Favorites: This button lets you add an item
to your list of favorites. By adding items to your list
of favorites, you can quickly retrieve the item when you
want to order it again. To add an item to your list of favorites,
click the Add to Favorites button. The Item Added to Favorites
message appears. |
• Add to
Cart: This button lets you add an item to a list
or cart of items that you want to purchase. By using this
button you can place an item on the order and continue to
add items until you have added all the items for the order.
To add an item to your cart, click the Add to Cart button.
The message Item Has Been Added appears.
Note: Make
sure when you add an item to one of your favorites lists
that the list you want is selected in the drop down menu.
If you do not select the one you want, the added item will
default to the list that appears in the box.
After you finish adding items,
click View in the Shopping Cart portion of the web page
to view all the items you’ve placed on the order.
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View the Shopping Cart
This allows you to view all the items
you have on order. You can view the price of each item, quantity
and sub-total. You have the option of adding the item to your
favorites list. You can also remove items you have placed in
the cart. To view the items in your cart, click View Cart.
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Laundry
List (items you purchase ona
regular basis)
The laundry list is a list of items that you purchase
on a regular basis. This list is provided to you by Patria Office
Supply. To access the Laundry List click the Laundry List button.
The Please Choose a Product Category text appears. Under this
text, a list of item categories is shown, Adhesives, Clips &
Clamps, and Desk Accessories, for example. Click the category
that contains the item you want to purchase. For example, if
you want to purchase paper clips, click Clips & Clamps.
A list of items that
meet the search terms you specified appear. This includes the
item description; an item picture, if available; item pricing
information; and the item quantity.
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Favorites
This feature is designed for those items that you
order frequently. You can add any item to this page to have
quick order access. You can order all or one of these items
quickly and efficiently without searching through the whole
catalog. You can set up multiple lists for different employees,
or set up a favorites list with any items that you always
order at the same time. |
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Adding an Item to the Favorites
List
1. Choose a favorites list from
the Favorites list box. Click Go
2. Enter the manufacturer prefix, item number,
and default quantity.
3. Click Add to Favorites. The item is added to
the list. The message Item Added to Favorites appears.
To return to the Home page, click the Home button.
Note: Make
sure when you are browsing the catalog and want to add an
item to one of your favorites lists that the list you want
is selected in the Favorites List drop down menu. If you
do not select the one you want, the added item defaults
to the list that appears in the box.
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Removing an item from the Favorites
List
Use the following steps to remove an item from your
favorites list:
1. Choose a favorites list from
the Favorites list box. Click Go.
2. Find the item you want to delete and click Remove.
3. The item is removed from the list. The message
Item removed from favorites list appears.
4. To return to the Home page, click the Home link.
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Adding a Favorites List
Use the following steps to add a favorites list.
1. In the My Favorites box, click
Go.
2. In the box next to the Add List, Rename List
and Remove List, type a name for the new list you are
creating.
3. Click Add List. You can now begin adding favorite
items.
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Renaming a Favorites List
Use the following steps to rename a favorites list:
1. In the My Favorites
drop down list, choose the list you want to re-name. Click
Go.
2. In the box next to the Add List, Rename List
and Remove List buttons, type a name for the new list
you are renaming.
3. Click Rename List.
4. The message "You are about to Rename your XXX
list to XXX. Is this OK?" appears. (XXX denotes the names
of the lists) Click Yes to rename the list or click No
to return to the My Favorites page.
5. When the list is renamed, the List Renamed message
appears.
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Removing a Favorites List
Use the following steps to remove a favorites list:
1. In the My Favorites
drop down list, choose the favorites list you want to
delete. Click Go. Click Remove List.
2. The message "You are about to Remove your XXX
List. Is this OK? (XXX denotes the name of the list).
Click Yes to delete the list or click No to go back.
3. The message, "XXX was removed along with X favorite
items" displays.
Note: Before you delete
a list, make sure the list no longer contains any saved
favorite items.
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Using
the Search Center
The Search Center offers a quick way to search for an
item. You can use the box to enter an item number, keyword,
manufacturer, or product category. Enter your item information
in the text box below Search Center and click Go.
You can also use the
Advance Search feature for another quick way to search for an
item. The Advance Search link takes you directly to browsing
the catalog. For information on searching the catalog and placing
an order.
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Using the Customer Center
The Customer Center is designed to help
manage a user’s account. There are several features in this
section that help personalize your account. You can change departments
and attentions, view order history, change information and view
favorites.
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Using Member Sign-On
The member sign on section
allows you to log in, log out and change departments and attentions.
The instructions for each of these features are described below.
Logging
In
When you open the website, click Login in the Member
Sign On portion of the Order Center. Type your user name
and password.
Logging Out
When you are finished browsing and placing orders,
you can exit out of the website by clicking Log Out in the
Member Sign On portion of the web page.
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My Account
My Account's Favorites
This feature is designed for those items that you order
frequently. You can add any item to this page to have quick
order access. You can order all or one of these items quickly
and efficiently without searching through the whole catalog.
You can set up multiple lists for different employees, or set
up a favorites list with any items that you always order at
the same time.
To view a favorites list, use the drop
down arrow to select the list, then click the Go button.
To set up a favorites list type the
name of the list and click the Add List button.
Note:
Make sure when you are browsing the catalog and want to add
an item to one of your favorites lists that the list you want
is selected in the drop down menu. If you do not select the
one you want, the added item will default to the list that appears
in the box.
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How do I Change Departments / Attention
for an order
You can use this page
for making changes to the department and the attention for an
order. An attention represents to whom the order is going. If
you want the order to be directed to a particular individual,
you can specify an attention. If you need to change the department
or the attention for this order, you must do so before you begin
placing the order. When you open this page you can also view
the current department and attention.
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Update
My Info
This page allows you to update your information.
You can change your name, e-mail address and password. When
you complete your changes, click Finished |
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My Orders
Order
History
You can view previous
orders using the Order History feature. This includes incomplete
orders you have started, and orders which are currently
on hold. Click Order History and you can view the following
information for every order that you've placed.
• Order
number
• Status of order
• Purchase order number
• Order date
• Invoice date
• Ordered by
• Order attention |
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If there are more
orders than can be viewed on a single page, the text Next
Orders appears at the bottom of the page. To view the next
page of orders, click Next Orders. The next page of orders
opens. If the order is on hold, the words On Hold appear
under the order number. If the order is open, the order
number is listed as a link. You can click the order number
to continue placing the order. When you do, the order opens,
listing all the items currently on the order. At this point,
you can add additional items to the order, view the shopping
cart, and complete the order just as you would any other
order.
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Viewing Held
Orders
This page allows you to view orders on hold. Use
the following instructions to view orders on hold.
1. Click Held Orders
in the My Account portion of the web page.
2. When the Held Orders page opens, you see a list
of orders on hold. If there are no orders on hold, the
message No Hold Orders at this time appears.
3. To retrieve an order on hold, click the order
number of the order you want.
4. The order displays. You can add to the order
or checkout.
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Placing
Items on the Order
A list of items that meet the search
terms you specified appear. This includes the item description;
and item picture, if available.
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If there
is more than one page of items that can display on a single
page, the First, Previous, Next and Last buttons appear
toward the top of the web page. You can use these buttons
to scroll forward and back through the list of items. For
example, to view the next page of items, click Next. To
view the last page of items, click Last. You can also return
to the previous page of items by clicking Previous, or the
first page of items by clicking First. |
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number of the item appears as a hypertext link. By clicking
this item number link, you can view additional information
about the item, including an extended item description and
the catalog page number. When you finish viewing additional
information concerning the item, you can click the Back
button on your Internet browser to return to the Search
catalog page.
To the right of
each item is the list price and the quantity box. This
box lets you enter the quantity of this site you want
to place on the order. Click the quantity box and enter
the quantity.
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Note: The unit
of measure for each item is shown below the price. For instance,
EA means "each," so you would enter the number of individual
items you want. If the unit of measure is BX (box) or PK (package),
the product is sold in boxes or packages of more than one item.
For these products, enter the number of boxes or packages you
want, not the number of individual items.
Under each item, the buttons appear.
These buttons provide several options.
• Buy Now:
This button lets you purchase an item immediately. You can
use this button when you have placed the last item on the
order, or if you only want to buy one item. After you click
this button, the Check Out page opens so you can quickly
complete the sale.
• Add to
Favorites: This button lets you add an item to
your list of favorites. By adding items to your list of
favorites, you can quickly retrieve the item when you want
to order it again. To add an item to your list of favorites,
click the Add to Favorites button. The Item Added to Favorites
message appears.
• Add to
Cart: This buttons lets you add an item to a list
or cart of items that you want to purchase. By using this
button you can place an item on the order and continue to
add items until you have added all the items for the order.
To add an item to your cart, click the Add to Cart button.
The message Item Has Been Added appears.
After you finish adding items, click
View in the Shopping Cart portion of the web page to view all
the items you’ve placed on the order.
When you finish adding
and viewing items and you are ready to complete the order, click
the Check Out link.
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the Quick Order Feature
The Quick Order
feature lets you enter the number of the item so you can
quickly place it on the order. This is an efficient tool
when you know the item number you want to order. You can
also enter the first part of an item number and select
from a list of items that begin with that number.
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1.
When the Home page opens, click the View Cart button. The View
Cart web page opens.
2. In the Prefix box, enter the manufacturer’s prefix
of the item you want to order, MMM or SEL, for example.
Note:
When items are loaded into the Patria computer, a code is used
to identify each manufacturer.
3. In the Item # box,
enter the number of the item you want to place on the order.
4. In the quantity box, enter the quantity of this item
you want to purchase. For example, if you want to place two
of the items on the order, type 2.
5. Enter any item comments in the Comments box.
6. Click the Add to Cart button. You receive the message
XXXX has been added to your cart.
7. After you finish adding items, you can scroll down
the page to view all the items you’ve placed on the order.
8. When you finish adding and viewing items and are ready
to complete the order, click the Check Out link.
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Shopping Cart
The Shopping Cart is
used to keep a tally of all items waiting to be purchased. The
Shopping Cart displays the reference number, the total number
of items currently in the cart and the sub-total of the items
in the cart.
From the Shopping Cart,
you can continue to search the catalog by clicking Return to
Catalog. You can put the order on hold by clicking Hold Order.
You can delete the order by clicking Delete Order. Or you can
click Check Out to finish your shopping. You finish your order
by completing the billing and shipping address information.
To view items in the
cart, you must already be logged into the web site and have
an order started. From within the web site, click View.
The Shopping Cart web
page opens, listing all the items on this order. This includes
the item number and description; the unit of measure, the price,
the quantity, and the item sub-total amount. At this point,
you can add additional items to the order using the Quick Order
feature, change the quantity of this item on the order, delete
the item from the order, add item comments, delete the entire
order, print the order, or proceed to the checkout.
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• Add an Item
to the Order: You can use the Prefix and Item #
boxes to add an additional item to the order. In the Prefix
box, enter the item manufacturer’s prefix, MMM or SEL, for
example. In the Item # box, enter the number of the item
you want to place on the order. In the Qty box, enter the
quantity of this item you want to purchase. For example,
if you want to place two items on the order, type 2. Enter
any item comments in the Comments box. The comments you
enter print on the order below the item. Click the Add to
Cart button. The item is added to the order.
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• Change the Quantity: To the right of
each item is the list price and the Qty box. This box lets
you enter the quantity of this item you want to place on
the order. To change the quantity, click the cursor in the
Qty box and enter the quantity you want to order. For example,
to order two, type 2. After you enter the new quantity,
click the Update button.
Note: The
unit of measure for each item is shown below the Add to
Favorite button. For instance, EA means "each, " so you
would enter the number of individual items you want in the
quantity box. If the unit of measure is BX (box) or PK (package),
the product is sold in boxes or packages of more than one
item. For these products, enter the number of boxes or packages
you want in the quantity box, not the number of individual
items.
• Delete
an Item: To delete an item from an order, click
the Delete button. The item is removed from the order.
• Add Item
Comments: To add comments for an item, click the
Comments box and enter the comments you want to attach to
this item. The comments you enter print on the order below
the item. Click Update.
• Return
to Catalog: To return to the catalog and Search
for another item, click the Return to Catalog link. This
takes you to the Browse Catalog web page.
• Delete
Order: To delete an entire order, click Delete
Order. The order is deleted. To return to the Home page,
click the Home button.
• Print the
Order: Before you print a copy of the order, make
sure your printer is turned on and is online. To retain
a copy of the order for your records, click Print This Order.
A dialog box opens so you can select the correct printer
and the number of copies you want to print. When all your
printer settings are correct, click OK. The invoice prints
and lists all items. Any comment lines, special instructions,
and other information you specified are included.
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To proceed to the
checkout to complete the order, click Check Out. The Check
Out web page opens.
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Checking Out
When you finish placing
items on the order, you can complete the order. You do this
by proceeding to the checkout. Use the following instructions
to complete the order:
1. Click Order in the
Shopping Cart portion of the web page.
2. Depending on the
security settings of your web browser, a security message
may appear, notifying you that you’re entering a secure web
site. If this security message appears, click OK.
3. The Check Out web
page opens. This page shows all the items you’ve placed on
the order, along with the billing, shipping, and payment information.
At this point, you can change the following information for
this order:
Note: You cannot
change the billing address information. The cursor does not
move to these boxes. They are for display purposes only. If
you need to change the billing address, notify Patria Office
Supply.
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• Shipping
Information: The Shipping Information boxes already
contain an address. If you need to change the shipping address
for this order, click the cursor in the Shipping Address
boxes (the Company through Zip boxes) and enter the new
shipping address over the existing address.
• Purchase
Order Number: To change the purchase order number,
click the cursor in the PO # box, and enter the purchase
order number you want to use.
• Requisition
Number (long purchase order number): To change
the requisition number, (long purchase order number), click
the cursor in the Requisition # (Long PO #) box, and enter
the requisition number you want to use.
• Attention
Name: To change the attention’s name for this order,
click the cursor in the Attn Name box and enter the new
attention’s name over the existing attention’s name. The
attention indicates to whom you want the order to be directed.
• Special
Message Line 1 – Line 5: You can use these lines
to enter any message you want to attach to this order. The
text you enter will print on the bottom of the invoice.
If you run out of room on one line, click the cursor in
the next line and continue the message. You can enter up
to five lines of text.
• Shipping
Instructions: You can use this box to enter any
shipping information you want to print on the order. For
example, you could enter the text Deliver the Items
to the Back Door or Receiving Closes From
12:00 pm to 1:00 pm.
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• Payment
Information: Do not change
or enter any information in the PAYMENT INFORMATION area.
Please do not enter your credit card number. If you are
a credit card customer, we keep credit card and payment
information in our main computer system.
4. When you finish
specifying the information for this order, you can submit
the order for processing, or you can place the order on
hold.
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To submit the order, click the Submit button. The Submit web
page opens. At this point, you can print a copy of this order
to retain for your records. Before you print a copy of the invoice,
make sure your printer is turned on and is online. To print
the invoice, click Print This Order. A dialog box opens so you
can select the correct printer and the copies you want to print.
When all your printer settings are correct, click OK. The invoice
begins printing and lists all the items you ordered. Any comment
lines, special instructions, and other information you specified
are included on the invoice. To return to the Search Catalog
and begin a new order, click Return To Catalog. To return to
the Home page, click the Home button.
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Contacting
Us
When you want to contact us, you can
enter a comment, complaint, or suggestion. Use the following
instructions to contact us:
1. Click Contact Us.
2. Go to the list box to select a type of message.
3. After you select what type of message you want
to send, simply click in the Enter Your Message Here box
to enter your message.
4. Press Tab to move to the next text box to enter
your name.
5. Press Tab to move to the next text box and enter
your User ID
6. Click Submit Message |
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About us
The About Us page tells you about our company. This way
you can be more familiar with our company and feel more comfortable
doing business with us. To learn more about our company, click
About Us.
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